Help & Support

Open InspectPro and enter the email and password provided by your organisation administrator. If this is your first login, you may be asked to set a new password. The admin web console uses the same credentials at the Admin console link on our website.

From the home screen, open your assigned inspection or booking. Follow each section and step in the template — add photos, notes, and required fields as prompted. Save progress as you go, then tap Submit when the inspection is complete. Submitted inspections sync to your organisation's dashboard.

Yes. InspectPro supports offline inspections. Download your assigned work while connected; changes are saved locally and automatically sync when you are back online. Keep the app open briefly after reconnecting so uploads can finish.

Tap the camera or gallery icon on any field that accepts media. You can capture a new photo or choose from your library. Large uploads may take longer on slow networks — wait for the upload indicator to complete before leaving the screen.

Enable push notifications when prompted, and check that notifications are allowed for InspectPro in your device Settings. New bookings and inspection updates are also visible in the app inbox when you open InspectPro.

Your organisation's administrator creates accounts and assigns roles. For access changes, password resets, or new assignments, contact your internal admin first. If they cannot resolve the issue, email our support team using the address below.

Confirm you are using the email registered by your organisation. Check for typos and caps lock. If you forgot your password, use Forgot password on the login screen or ask your administrator to reset it. Ensure you have a stable internet connection for the first sign-in.

Check Wi‑Fi or mobile data, then pull down to refresh on the inspections list. Leave the app open for a minute after reconnecting. If an item stays pending, note the inspection ID and contact support — do not uninstall the app before your data has synced.

Force-quit InspectPro and reopen it. Install the latest version from the App Store. Restart your device. If crashes continue, note your device model, iOS version, and what you were doing when it happened, then email support with those details.

Check available storage on your device and grant InspectPro camera and photo library permissions in Settings. Try a stronger network connection or fewer photos at once. Very large files may time out — retry after moving to Wi‑Fi.

Pull to refresh the list and confirm you are signed into the correct account. Assignments are created by your organisation — contact your administrator if work is missing. If they confirm it was assigned, email support with your account email and the expected job reference.